Returns & Exchanges

Customer Care

Returns & Exchanges

We want you to be completely satisfied with your SS Digital Mart purchase. If something isn't right, our team is here to help you with your return or exchange.

Our Return Policy

If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return requirements, you may contact us to request a return or exchange.

Return and exchange requests should be submitted as soon as possible after receiving your order. Products must meet the conditions mentioned below to be eligible.

How Returns & Exchanges Work

Contact Us

Contact our customer support team with your order number and details about the issue with your product.

Product Review

Our team will review your request and provide instructions if your product qualifies for a return or exchange.

Return or Exchange

Once approved, follow the provided instructions to return the product or arrange an eligible exchange.

Return Conditions

Eligible Returns

Product received damaged or defective
Wrong product or size received
Product must be unused and in its original condition
Original packaging should be retained where applicable
Order details must be provided

Non-Eligible Returns

Products showing signs of use or damage caused after delivery
Products without required original packaging
Requests made outside the applicable return period
Products altered or intentionally damaged
Items that do not meet our return requirements

Exchanges

If you received the wrong size or an incorrect product, please contact us with your order details. Depending on availability, we may arrange an exchange for an eligible item.

Exchanges are subject to product availability and approval by our customer support team.

Refunds

Once an approved return has been received and inspected, our team will confirm the next steps regarding your refund.

Refund processing times may vary depending on the payment method and applicable processing requirements.

Returns & Exchanges FAQs

Contact our customer support team with your order number and explain the reason for your return. Our team will guide you through the next steps.

Size exchanges may be available depending on product availability and eligibility. Please contact us as soon as possible after receiving your order.

Please contact us as soon as possible and provide your order number along with clear photos of the damaged product and packaging.

Contact our customer support team with your order details. We will review the issue and provide the appropriate solution.

Refund timing depends on the return inspection and the payment method used. Our team will provide further information after your return has been approved.

Need Help With Your Order?

Our customer support team is ready to assist you with returns, exchanges and any questions about your order.